TERMS & CONDITIONS
1. About SUNIDOR
1.1 These Terms & Conditions (“Terms”) govern the purchase of products and the use of the website sunidor.com (“Website”).
1.2 The Website is operated by SUNIDOR (“we”, “us”, “our”).
1.3 By accessing the Website or placing an order, you agree to be bound by these Terms.
2. Eligibility
2.1 You must be at least 18 years old and have legal capacity to place an order.
2.2 By placing an order, you confirm that all information you provide is true, accurate and complete.
3. Products
3.1 We sell limited edition physical products and related digital items (“Products”).
3.2 Product descriptions, materials and colours are shown as accurately as possible, but minor variations may occur.
3.3 All Products are subject to availability. We reserve the right to limit quantities or discontinue Products at any time.
4. Prices and Taxes
4.1 All prices on the Website are shown in the currency indicated and include/exclude taxes as stated at checkout.
4.2 Shipping costs, duties and taxes (where applicable) will be calculated and displayed before you complete your order. [web:471]
4.3 We may change prices at any time, but such changes will not affect orders already accepted.
5. Orders and Contract
5.1 Placing Products in the cart does not constitute a binding order. The order is placed when you complete the checkout process.
5.2 After placing an order, you will receive an email acknowledging receipt. This email does not mean that your order has been accepted.
5.3 The contract between you and us is formed only when we send a shipping confirmation email. [web:472]
5.4 We may refuse or cancel an order, for example if:
(a) the Product is out of stock;
(b) payment cannot be authorised;
(c) there is an error in price or description; or
(d) we reasonably suspect fraud or misuse.
6. Payment
6.1 We accept the payment methods displayed at checkout (e.g. credit card, debit card, PayPal, other providers). [web:475]
6.2 Payment is due at the time of order.
6.3 By providing payment information, you confirm that you are authorised to use the selected payment method.
7. Shipping and Delivery
7.1 We ship to the destinations listed on the Website.
7.2 Estimated delivery times are indicated at checkout and are for guidance only; they are not guaranteed. [web:476]
7.3 Risk of loss and title to the Products pass to you upon delivery to the address you provided.
7.4 You are responsible for any customs duties, import taxes and clearance fees where applicable, unless stated otherwise.
8. Returns and Refunds
8.1 If you are a consumer within the EU/UK, you may have a legal right to withdraw from the contract within a specific period. The exact withdrawal conditions and procedure will be set out in our separate Returns Policy. [web:474]
8.2 Due to the nature of limited editions and numbered items, certain Products may be non‑returnable or subject to specific conditions; these will be clearly indicated on the Product page.
8.3 To request a return, you must follow the instructions in our Returns Policy and obtain confirmation from us before sending back any Product.
8.4 Returned Products must be unused, in original condition and with all packaging, tags and accessories.
8.5 If a refund is approved, it will be processed using the same payment method you used for the original transaction, unless we agree otherwise.
9. Defective or Incorrect Products
9.1 If you receive a defective or incorrect Product, contact us promptly with photos and order information. [web:472]
9.2 Where required by applicable law, we will repair, replace or refund the Product within a reasonable time.
9.3 This section does not limit any mandatory consumer rights you may have.
10. Digital Items and Phygital Access
10.1 Some Products include access to digital items or experiences (“Digital Items”). Details are provided on the Product page.
10.2 Access to Digital Items may require registration with third‑party platforms. Their terms and privacy policies will apply.
10.3 Digital Items are personal, non‑transferable (unless otherwise stated) and may not be resold or used for commercial purposes without our written consent.
11. Intellectual Property
11.1 All content on the Website, including logos, product designs, images, text, graphics and digital assets, is owned by or licensed to SUNIDOR and is protected by intellectual property laws. [web:473]
11.2 You may not copy, modify, distribute, sell, resell or exploit any part of the Website or our Products, except as expressly permitted by us in writing.
12. Acceptable Use
12.1 You agree not to use the Website:
(a) for unlawful purposes;
(b) to infringe the rights of others;
(c) to upload or transmit viruses or malicious code;
(d) to attempt to gain unauthorised access to our systems. [web:473]
13. Limitation of Liability
13.1 To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential damages, including loss of profits, data or goodwill. [web:482][web:485]
13.2 Our total liability for any claim relating to a purchase will not exceed the amount you paid for the relevant Product. [web:470][web:479]
13.3 Nothing in these Terms excludes or limits liability where it would be unlawful to do so (for example, liability for death or personal injury caused by negligence, or for fraud).
14. Force Majeure
14.1 We are not responsible for any delay or failure to perform our obligations where the cause is beyond our reasonable control, including but not limited to natural disasters, war, strikes, pandemics, transport disruptions or failures of telecommunications. [web:472]
15. Governing Law and Jurisdiction
15.1 These Terms are governed by the laws of [insert country / jurisdiction].
15.2 Any disputes shall be subject to the exclusive / non‑exclusive jurisdiction of the courts of [insert city / country], unless mandatory consumer law provides otherwise. [web:477]
16. Changes to These Terms
16.1 We may update these Terms from time to time.
16.2 The version in force at the time you place your order applies to that order.
16.3 The current version is always available on the Website.
17. Phygital Model and Digital Collectibles
17.1 Certain products may be sold as part of a “phygital” model, where a physical item is linked to a digital collectible, wearable or other digital asset (“Digital Collectible”). Details of any associated Digital Collectible are described on the relevant product page. [web:412][web:474]
17.2 Unless expressly stated otherwise, the Digital Collectible is provided as an ancillary benefit to the purchase of the physical product and has no guaranteed monetary value, performance, interoperability or resale market. It is for personal, non‑commercial use only. [web:412][web:481]
17.3 Access to the Digital Collectible may require you to create an account with a third‑party platform (for example, a wallet provider, marketplace or gaming environment). Your use of those services is governed solely by the terms and privacy policies of the relevant third party, over which we have no control. [web:412][web:479]
17.4 We do not guarantee uninterrupted availability of any third‑party platform or that a Digital Collectible will remain compatible with particular networks, wallets, games or metaverse environments. Changes in technology or third‑party policies may affect access or functionality. [web:412][web:485]
17.5 Subject to mandatory law, we are not liable for any loss, deletion, inaccessibility or devaluation of a Digital Collectible arising from:
(a) actions or failures of third‑party platforms;
(b) your loss of access credentials (such as private keys, passwords or wallet access); or
(c) market conditions or volatility. [web:482][web:489]
17.6 Unless explicitly permitted on the product page, any Digital Collectible associated with a physical product is bound to that product and may not be separated, resold independently or transferred without our prior written consent. [web:412][web:474]
17.7 In the event of cancellation or lawful withdrawal of the purchase of a phygital product, we reserve the right to disable, revoke or otherwise adjust access to any associated Digital Collectible, to the extent permitted by applicable law. [web:474][web:487]
18. Limited Edition Products
18.1 From time to time, we may offer limited edition products, including numbered items and time‑limited releases (“Limited Edition Products”).
18.2 The quantity of each Limited Edition Product is strictly limited as stated on the product page (for example, 1,000 pieces worldwide). Once this quantity is sold, the product will not be restocked in the same edition. [web:474][web:485]
18.3 Due to their scarcity and collectible nature, Limited Edition Products may be subject to additional or different conditions, such as restricted returns, which will be clearly indicated on the relevant product page.
18.4 We reserve the right to verify and cancel orders that appear to be placed for resale or in breach of any quantity limits per customer, household, payment method or shipping address. [web:472][web:485]
18.5 Any digital items, access keys or “phygital” benefits associated with a Limited Edition Product are personal to the original purchaser, unless we explicitly allow transfer. Details of such benefits are described on the relevant product page.
19. Pre‑Orders
19.1 We may allow customers to reserve certain upcoming products by placing a pre‑order (“Pre‑Order”).
19.2 When you place a Pre‑Order, you agree to purchase the product at the price shown at the time of ordering, subject to these Terms and to any specific conditions displayed on the product page. [web:474][web:477]
19.3 Unless stated otherwise, payment for Pre‑Orders is taken at the time you place the order. If we are unable to fulfil your Pre‑Order, we will refund any amounts paid using the original payment method, within a reasonable time. [web:471][web:475]
19.4 Estimated shipping dates for Pre‑Orders are indicative only and may change due to production schedules, quality control, logistics or events beyond our reasonable control. Delay in delivery of a Pre‑Order does not entitle you to any compensation, but you may cancel the order and receive a refund where required by applicable law. [web:472][web:479]
19.5 In the case of significant changes to the specifications, materials or price of a Pre‑Order product, we will notify you by email. You will have the option to accept the changes or cancel the Pre‑Order and receive a refund.
19.6 We reserve the right to limit Pre‑Order quantities per customer or household and to refuse or cancel Pre‑Orders where we reasonably suspect fraud, abuse or unauthorised resale. [web:485]
19.7 Any digital items, early‑access rights or other benefits linked to a Pre‑Order are conditional on successful completion of payment and shipment of the physical product, unless expressly stated otherwise on the product page.
20. Contact
If you have any questions about these Terms, please contact us at:
Email: [office@sunidor.com]
Address: [insert full legal address].